This product will be delivered by Seino Transportation.
Delivery will be to your doorstep. Seino Transportation delivery staff cannot carry or set up the product inside the building.
Deliveries to condominiums, buildings, and apartment buildings will generally be made at the first floor entrance.
In addition, if the delivery address is in an area where Seino Transportation cannot deliver, or is located at the back of an alley where a 4-ton truck cannot enter, the item will be handed over at the nearest Seino Transportation office.
If you purchase other products at the same time, they may be delivered separately from this product by Yamato Transport, Japan Post, Sagawa Express, etc.
[Shipping size and packaging weight]
MBC's original racks divide boxes into as small pieces as possible for transportation into condominiums and apartments.
For a 210cm rack, the largest box with the support poles stored is 205cm x 30cm x 9cm, and for a 180cm rack, the largest box with the support poles stored is 175cm x 30cm x 9cm. It is not normal for a product to not fit into an elevator or pass through a door when delivered.
The heaviest box weighs approximately 30kg.
[About specifying delivery date and time]
*For private homes
For deliveries of large free weight equipment to private residences, it is not possible to specify a delivery date and time as the delivery company, Seino Transportation (Kangaroo Delivery), does not currently accept requests for specific delivery dates and times to private residences.
Therefore, the item will be shipped without a specified date and time, but the delivery date and time can be adjusted to some extent by contacting the nearest Seino Transportation office after the item has been shipped and making arrangements.
When delivering free weights to private homes, if the recipient is not at home and a second delivery is required, this places a heavy burden on the delivery staff. Therefore, if you are often not at home, we ask that you make arrangements to pick up the item beforehand if possible.
・Meeting method
After the product has been shipped, please contact the nearest Seino Transportation office by phone and provide the inquiry number and the date and time that you can receive the product.
The delivery store can be confirmed using the confirmation URL that will be sent to you via email when the product is shipped.
We have also asked Seino Transportation to contact the recipient by phone before delivery, but the sooner the recipient contacts us the easier it will be to arrange the desired date and time.
After placing your order, if you specify a convenient delivery date, we will ship the product a few days before that date so that it can be delivered at the specified date and time.
*For stores and corporations
You can only specify the date of delivery; you cannot specify the desired delivery time.
*Seino Transportation Office stop
When placing an order, please enter the address and name of your nearest Seino Transportation office in the designated field on the delivery address input page.
The storage period at the branch office is 10 days from the date of arrival.
[About warranty]
MBC original rack equipment is sold with a 5-year warranty against manufacturing defects and a 30-day money back guarantee.
You may return any product for any reason within 30 days of delivery, even if it has been opened or used.
We also stock spare parts so that if any defective products are found, we can quickly replace them on a part-by-part basis.
*Please contact us in advance by email or phone when returning an item.
*When returning a product, please be sure to repackage it in the original packaging it was delivered in.
*The outer packaging will be required for returns or exchanges, so please keep it for 30 days after the product arrives. If the outer packaging has been discarded, returns will not be possible. In addition, when returning a defective product for exchange, you will need to pack it yourself. Under no circumstances will we be able to send you outer packaging or packaging materials for repackaging.
*If you return the product for your own reasons, you will be responsible for the original shipping fee, return shipping fee, refund fee, and payment fee.
*For products other than MBC original racks (even if purchased together with MBC original racks), we cannot accept returns or exchanges after opening unless there is an unavoidable reason such as a defective product.
