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About ordering

Can I pick up the items from the store?

You can also pick up your equipment directly from our warehouse in Aichi Prefecture. For purchases over 200,000 yen, pick-up is available between 9:00am and 5:00pm on weekdays.

How many days will it take for my ordered items to arrive?

For products in stock at our warehouse, small items and supporters will be delivered 2-4 days after the order date, and heavy items, large items and free weights will be delivered 3-7 days after the order date. In some cases, it may take a few extra days to deliver to remote areas such as Okinawa, Hokkaido and remote islands.

Do you ship internationally?

We do not ship overseas.

Cancellation after placing an order

Cancellation is possible only if the ordered item has not yet been shipped. If you cancel after shipment, you will be asked to cover the costs of warehouse shipment, round-trip shipping, packaging materials, etc.

We apologize for the inconvenience, but we would appreciate it if you would please double-check to make sure there are no mistakes in the product before enjoying your shopping.

Delivery and shipping charges

Delivery time

Standard shipping: Your order will be delivered within 3 to 5 business days.
For orders placed before 9:30am, we aim for same-day delivery.

*However, the following cases are excluded.
- If there is advance notice of a shipping delay.
- When there are long holidays such as national holidays, Obon holidays, New Year's holidays, etc.
- When there is a concentration of orders due to new product sales, etc.

*Other notes: Specifying a delivery time is at the discretion of the shipping company, so delivery may not be possible on the specified date and time due to weather or traffic conditions, etc.
・Please note that in some areas (counties and islands), it is not possible to specify a delivery time, so we may not be able to deliver at the time you wish to receive your order.

・Please note that orders placed after 11:00 a.m. on Friday may be processed the following Monday. (We do not ship on Saturdays, Sundays, or holidays.)

Shipping Fee

The following delivery fees apply per order:

[Standard Shipping]
¥660 (tax included)

[Free Shipping]
Free shipping depending on each promotion. : About advantageous shipping

Regarding delivery date and time specification

The availability of this option varies depending on the product you order. For details, please check each product page or the shipping policy .

Returns

How do I return or exchange an item?

You can check the return and exchange procedure here: Returns and Exchanges

Payment

Credit cards

The following credit cards are accepted at MBC.

・VISA
・JCB
・MasterCard
・AMERICAN EXPRESS

If you wish to pay by a card other than those listed above, please select PayPal as your payment method.

*If you are unable to complete your payment, please contact your payment service provider.
*When using PayPal, we do not accept addresses in English.
Please enter in Japanese.

Bank transfer

Please make payments by bank transfer to this address.

Name: K) Three White

Mitsubishi UFJ Bank, Toyoake Branch, Regular Account 0176779

Payment deadline: 1 week from the date of issue

*We apologize for the inconvenience, but we ask that you please cover the bank transfer fees.

About Apple Pay

About Apple Pay

Apple Pay makes it easy and convenient to make purchases on your iPhone, iPad, Apple Watch, or Mac. It's also safe and secure, so you can use it with peace of mind.

For details, please refer tothe Apple Pay User Guide .

*This can be selected when viewing in Safari.

About Google Pay

Google Pay lets you easily pay with cards registered to your Google Account on Google Play, Chrome and other Google services - no additional information required.

If you are using Google Chrome, you can use Google Pay.

Please check the following page for the usage guide.

Google Pay User Guide

About PayPay

You can easily make payments using the PayPay app on your smartphone or device.

Convenience store payment

You can make payments at major convenience stores nationwide.
*Convenience store payment is only available for payments of 100,000 yen or less.

Events/Sponsors

Do you rent equipment for events?

MBCPOWER lends out equipment for events and competitions. For details, please contact shopmaster@mbcpower.jp.

Do you offer sponsorship of events or athletes?

MBCPOWER offers sponsorship for events and athletes. For details, please contact shopmaster@mbcpower.jp.

others

How can I post photos of my home gym on MBC POWER's social media?

You are welcome to send us your photos at the email address shopmaster@mbcpower.jp.

*The main photo must show the equipment purchased from our store.

Can I introduce commercial gyms on MBC POWER's social media?

This is also welcome! If you are a commercial gym, we will also introduce the location etc. Please send us the photos by email at shopmaster@mbcpower.jp.

*The main photo must show the equipment purchased from our store.

inquiry

Inquiries (for customers only)

MBC has prepared a list of frequently asked questions.

Can't find the answer you're looking for?

<< Contact us >>

Inquiries (for companies and corporations only)

For inquiries regarding MBC, please contact us here.

<<Contact us >>

Business hours: Monday to Friday 11:00~18:00 (excluding Saturdays, Sundays and holidays)

*For inquiries from individual customers, please contact us via "Customer Inquiries."

Inquiry & FAQ

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