●About member registration

About orders

●Payment

●About shipping

Regarding returns and exchanges

●Recommended environment

<Registering as a member>

There are no joining fees or annual fees.
To place an order, you must register as a member (free of charge).

◎How to register as a member

1. Please proceed to the new member registration page .
2. Please enter your information on the new member registration screen.
   • All input and selection items are required.
   • Please set a valid email address that you use.
   • Please register a password that is at least 5 characters long and contains alphanumeric characters.
3. Please check the "Terms of Use and Personal Information Handling" and click "Register as a member."
4. A registration completion email will be sent to the email address you registered.

◎Notes

• If the email address you registered is incorrect, we will not be able to send you emails. Please make sure you enter your email address correctly when registering.
• If the registered email address is restricted from receiving emails, you may not be able to receive emails from our store. Please follow the settings of your mobile phone company to turn off domain rejection or set up your phone to receive emails from "@mbcpower.jp".

<About ordering>

If you are already a registered member, please log in and proceed to place your order.
To order from this site, you must register as a member (free of charge).

How to order

1. Click the "Add to Cart" button on the product page to add the product to your shopping cart.
2. If you would like to continue searching for products, please press the "Continue Shopping" button. If you would like to proceed to the purchase process, please press the "Proceed to Checkout" button.
3. Once the order procedure is complete, an order confirmation email will be automatically sent to your registered email address.

◎Notes

• Adding an item to your cart does not mean that you have reserved the item. The item will be reserved as soon as you complete the order process.
• Pre-order items and regular items cannot be ordered together.
• We cannot accept changes or cancellations after an order has been placed. Please be aware of this before placing your order.
• If you have not received an order confirmation email, it may have been sent to your spam folder, your email settings may be incorrect, or you may have entered the wrong email address. After checking these, please contact us using the inquiry form .
• We do not provide gift wrapping.
• Please double check that you have entered the correct shipping information before completing your order.
  

  As we are unable to change (forward) your address after your order has been shipped, please contact the delivery company yourself.

  
  We cannot guarantee any additional shipping fees incurred due to address changes (forwarding).
  
  

◎About cancellations

We will only accept cancellations of your order if the shipment procedure for your package has not yet begun.

We cannot accept cancellations after your package has been prepared for shipping.

In this case, we will handle the return as a result of customer convenience, so please be aware of this in advance.

<Payment>

You can choose from the following methods:

• Credit card payment
• Apple Pay
• Google Pay
• PayPal (scheduled for implementation in February 2025)
• Convenience store payment
• PayPay
• Bank transfer

●Credit card payment

◎ Credit cards accepted

• VISA / JCB / Master Card / American Express

◎Notes

• The date of credit card use (payment date) will be the "order date" for both in-stock items and pre-order items.
• The closing date for credit cards varies depending on the card company. Please check with your credit card company.
• Please note that for pre-ordered items, the payment may be withdrawn before the item arrives.

◎Registering your credit card number

If you register your email address and mobile phone number with Shop Pay, you can easily make payments the next time you make a purchase by simply entering a six-digit code sent to your mobile phone number via SMS, without having to enter your credit card information again.
*The Shop Pay app does not support Japanese and you cannot enter your address in Japanese, so please register via the web page.
⇒Click here to register and log in to Shop Pay (external site)

●Apple Pay

◎Payment Method

Tap the Apple Pay button on the order process screen and log in to Apple.
After logging in, select your registered shipping address, credit card, etc. to complete the procedure.

*Please check the official Apple website for setup instructions.

●Google Pay

◎Payment Method

Tap the Apple Pay button that appears on the order process screen and log in to Google.
After logging in, select your registered shipping address, credit card, etc. to complete the procedure.

*Please check the setting instructions on the official Google page .

●Bank transfer

As a general rule, please make the transfer within one week.

◎Transfer details

Mitsubishi UFJ Bank Toyoake Branch

Normal 0176779 Ka) Three White

We apologize for the inconvenience, but we ask that you please cover the bank transfer fees.

<About shipping>

1. Shipping Fees

• Small items: Shipping fees will be charged per checkout (please see the product page or checkout screen for details).
• Large items: A separate shipping fee will be charged for each checkout.
• Shipping fees vary depending on the size of the package and your region. Each product has a different shipping fee, so please check the shipping tab on the product page.
• Please note that shipping fee campaigns may not apply to some delivery areas.

2. Shipping Schedule

• Small items: We will ship your order within 3 business days.
• Large items: We will ship your order within 5 business days.
• *We do not ship on Saturdays, Sundays, or holidays.
• *If the shipping date changes, we will contact you by email.

3. Delivery method and destination

• Delivery to corporations (stores and offices)

  • Delivery company: Seino Transportation
  • Specifying delivery date and time: Only the "date" of the desired delivery date and time can be specified. Time specifications are not possible.
  • If you need to specify a specific date and time: We can arrange for a chartered delivery service from Seino Transportation (additional shipping fee of 33,000 yen/tax included). If you wish to do so, please contact us by email after placing your order.

• Delivery to private residences

  • Delivery company: Delivery will be made by one of the following companies: Seino Transportation, Sagawa Express, Yamato Transport, or Japan Post.

  • Delivery date and time specification: We cannot accept delivery date and time specifications. Even if you enter a desired date and time, the item will be shipped without any specification.

  • You may be able to adjust the date and time by contacting your nearest delivery company office after delivery.
  • Specifying a shipping date: You can specify a shipping date from 3 business days after the order date (weekdays excluding Saturdays, Sundays, and holidays) onwards.

• Delivery to Seino Transportation Office

  • Applicable products: Large items that meet the following conditions will be shipped to the nearest Seino Transportation office.
    • Products with the total of the three sides of one box exceeding 200cm
    • Products with one side longer than 170cm
    • Items weighing more than 30kg per box
  • Examples: half racks, power racks, squat stands, barbells over 165cm in length, adjustable benches, etc.
  • List of offices: Please click here for a list of Seino Transportation offices that can handle delivery to an office.

• Shipping of SLDS and Ito Ken Foundry Products : As the above products are shipped by the respective manufacturers, our shipping rates do not apply and shipping fees are determined by the shipping rates of each manufacturer.

4. Areas where delivery is not possible

• Large items cannot be shipped directly to you if the following conditions apply:
  • The delivery destination is an area where Seino Transportation cannot deliver.
  • Areas where 4-ton trucks cannot enter
• In this case, the item will be delivered to the nearest Seino Transportation office. Details will be sent to you by email after you place your order.

5. Receiving large items

• Doorstep delivery: Seino Transportation will deliver large items to your doorstep. For apartments and condominiums, delivery will be to the first floor entrance.
• We cannot deliver to buildings without elevators or to specific locations within buildings.

6. Out of business hours and cancellations

• Inquiry response time: Business hours are 10:00-18:00 on weekdays.
• We cannot respond to inquiries on weekends, holidays, or outside of business hours.
• Cancellation after shipment: Please note that we cannot accept cancellations after shipment.
• Cancellation before shipping: Please note that depending on the shipping preparation status, we may not be able to accept cancellations before shipping.

7. Other points to note

• We will select the delivery company. If you have a specific company in mind, please contact us in advance.
• If the shipping address is entered incorrectly, shipping may be delayed. Please enter accurate information.
• Additional charges may apply depending on the delivery destination and product size. We will inform you of such charges in advance.

8. Agreement

By completing your order, you are deemed to have agreed to the above terms.

<About returns and exchanges>

If you wish to return or exchange an item, please contact us by email or phone within the following period.

We will provide you with details, such as the return address, once we receive your contact information.

[Return deadlines and conditions for products that do not have special returns instructions]

・If you wish to return or exchange an item, please contact us by email or phone within 7 days of receiving the item. Please note that we will not be able to accept requests for returns or exchanges after this date.

- We cannot accept returns or exchanges after the product has been opened unless there are unavoidable reasons such as the product being defective.

・We cannot accept returns or exchanges for products that are damaged or missing the product itself, packaging, or accessories.

When returning the product, you will need to repackage it in the original packaging it was delivered in. If the product comes with instructions or bolts, please return them as well.

・If you return the product for your own reasons, you will be responsible for the shipping fee at the time of shipment, the return shipping fee, the refund fee, and the payment fee. For products marked as free shipping (shipping fee paid by us), the shipping fee will be calculated based on the actual shipping cost at the time of shipment.

When returning products, you are responsible for checking that the products are returned and bear the risk of loss in transit.

・Once we receive the returned item, we will process the refund.

- Please note that if you cancel an item after it has been prepared for shipping or if it has been shipped, it will be treated as a return after you have received the item.

- SLDS product warranties, disclaimers, and return/refund policies are subject to SLDS regulations.

- American Barbell product warranties, disclaimers, and return/refund policies are subject to the regulations of American Barbell Japan.

- The warranty and disclaimer for Ito Ken Foundry products, as well as the return and refund policy, are subject to Ito Ken Foundry's regulations.

- The warranty and disclaimers for Kuzuryu Craft products, as well as the return and refund policy, are subject to Kuzuryu Craft's regulations.

[Shoe size exchange deadlines and conditions]

For the deadlines and conditions for exchanging shoe sizes, please refer to [Shoe Size Exchange Deadlines and Conditions] on each shoe sales page.

[Return period and conditions for products that state "30-day return guarantee" on the product page]

・If you wish to return or exchange an item, please contact us by email or phone within 30 days of receiving the item. Please note that we will not be able to accept requests for returns or exchanges after that date.

・We cannot accept returns or exchanges for products that are damaged or missing the product itself, packaging, or accessories.

When returning the product, you will need to repackage it in the original packaging it was delivered in. If the product comes with instructions or bolts, please return them as well.

・If you return the product for your own reasons, you will be responsible for the shipping fee, return shipping fee, refund fee, and payment fee. For products marked as free shipping (shipping fee paid by us), the shipping fee will be calculated based on the actual shipping cost at the time of shipment.

When returning products, you are responsible for checking that the products are returned and bear the risk of loss in transit.

・Once we receive the returned item, we will process the refund.

- Please note that if you cancel an item after it has been prepared for shipping or if it has been shipped, it will be treated as a return after you have received the item.

[About canceling your order]

We will only accept cancellations of your order if the shipment procedure for your package has not yet begun.

We cannot accept cancellations after your package has been prepared for shipping.

In this case, we will handle the return as a result of customer convenience, so please be aware of this in advance.

-If you cancel after applying for and paying for a training seminar, the refund amount will be stated in the explanation on the seminar application page.

・If you cancel after applying for and paying for an online personal training session, we will refund your money if the service has not yet been provided. Due to the nature of the product, we cannot accept returns after the service has been provided, but in cases where you cancel midway with the consent of your trainer, we may provide a refund depending on the situation.

-Due to the nature of the product, returns and refunds for download programs are not possible.

・Please see below for information regarding training camp cancellations.

If you cancel your training camp, please contact us by email or phone.

In the case of cancellation due to customer's convenience, we will refund the amount paid minus the payment fee for each payment method by bank transfer, based on a percentage of the amount depending on when you contacted us. Please note that the bank transfer fee for the refund will be borne by the customer.

The fees for each payment method are as follows:

Credit card payment (VISA, Master, JCB, AMEX, DINERS) Payment fee: 3.675% to 4.725%

Convenience stores (number terminal type), bank ATMs, online banking payments: 3.85% fee

PayPay (online payment) Payment fee: 3.96%

Amazon Pay transaction fee: 3.9%

Rakuten Bank payment: 3.96% fee

The refund percentages are as follows:

Contact by 6:00 p.m. 7 days before the event: 80% of the payment amount minus the transaction fee

Contact by 6:00 p.m. 3 days before the event: 50% of the payment amount minus the transaction fee

If you contact us by 6:00 p.m. on the day before the event, we will charge 25% of the payment amount minus the transaction fee.

Contact after 6pm on the day before the event: 0%

If the number of applicants for a training camp does not reach 1/3 of the capacity by 3 weeks before the camp date, the organizer reserves the right to cancel the event at their discretion. In that case, the participation fee will be refunded in full.

<Recommended environment>

• Windows: Latest versions of Google Chrome, Mozilla Firefox, and Microsoft Edge
• Mac (Macintosh): Latest versions of Safari and Google Chrome
• iPhone: Latest version of Safari
• Android: Google Chrome latest version

If you are using Internet Explorer, the page may not be displayed correctly. Please use Microsoft Edge.
If you experience any problems with the display or operation of the site, please try using the recommended environment listed above.

<Inquiries>

Please contact us using this inquiry form .

[Reception hours] 24 hours
*We are closed on Saturdays, Sundays, public holidays, Golden Week, New Year's holidays, and days designated by our company as holidays.
*We will respond to your inquiries within five business days. Thank you for your understanding.